IARD System Frequently Asked Questions

IARD System Frequently Asked Questions - General

1. What is the URL (or Internet address) for the IARD application?

2. What are the minimum recommended hardware/software configuration requirements in order to use IARD and Web CRD?

This information is posted under the User Info section in IARD and Web CRD. It is also provided on this site in the 'User Support' section as the link to Recommended Hardware/Software.

3. Where can I call if I have any questions? If I am having a problem navigating through the IARD system, what information will I need to provide?

Call the Gateway Call Center at 240-386-4848. To help us resolve your inquiry as quickly as possible, please include the following information in your call or email ecorrespondence@finra.org:

the function you were performing in IARD or Web CRD when the problem occurred;
the time the problem occurred;
your firm's CRD#;
your user name; and
the error message received, if applicable.

4. How do I log out of IARD or Web CRD?

To log out, select the "LOGOUT " button located in the upper-right-hand corner of your screen.

5. What is meant by a "queue"?

A queue is a list of electronic notices that are generated as a result of the processing of filings, changes of registration, or disclosure updates.

6. What are IARD's hours of availability?

The IARD system is generally available Monday through Friday from 7 a.m. until 11 p.m., Eastern Time (ET). System availability on the weekends and holidays may vary, please refer to the IARD Availability Schedule for details.

7. How can I be sure that my filing has been saved prior to logging off the IARD system?

As long as you save each screen as you are completing your filing then you do not have to worry about logging off. The IARD system will automatically save it as a 'Pending Filing' that you can retrieve when you log back onto the system.

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